Terms and Conditions
Terms of Service
Effective Date: January 1, 2025
1. Acceptance of Terms
By accessing or using Partners in Change (“Company,” “we,” “our,” “us”) and its services, including our website, mobile application, and any related services (collectively, the “Services”), you agree to these Terms of Service (“Terms”). These terms do not apply to our therapy or coaching services offered in-person, via Telehealth, or other digital means. Therapy and Coaching services are governed by their own policies and should not be construed with the services or policies described here. If you do not agree to these Terms, do not use our Services.
2. Eligibility
To use our Services, you must be at least 18 years old (or the age of majority in your jurisdiction) and capable of entering into a legally binding agreement.
3. Services and Products Provided
Partners in Change offers mental health technology services, including [therapist matching, AI-driven wellness tools, digital self-help resources, etc.], as well as digital and physical products [e.g., self-help workbooks, mental wellness kits, guided journals, etc.]. These Services do not replace professional medical or psychological advice, diagnosis, or treatment.
4. User Accounts
To access certain features, you may need to create an account. You are responsible for maintaining the confidentiality of your login information and all activity under your account.
5. Fees and Payments
• Prices for Services and Products are listed on our website or app and are subject to change.
• You agree to provide accurate billing information and authorize us to charge your selected payment method.
• Certain features may require a subscription, which will be billed on a recurring basis unless canceled.
6. Cancellation and Refunds
Cancellation and refund policies differ for services, subscriptions, and products. Please see our Refund Policy below for details.
7. Prohibited Conduct
You agree not to:
• Use the Services for any unlawful or fraudulent purpose.
• Misrepresent your identity or affiliation.
• Interfere with or disrupt the Services.
• Upload harmful or offensive content.
8. Intellectual Property
All content, trademarks, and materials provided through our Services and Products are owned by Partners in Change or licensed to us. You may not copy, modify, distribute, or create derivative works without permission.
9. Disclaimers and Limitation of Liability
Our Services and Products are provided “as is” without warranties of any kind. We are not liable for any direct, indirect, incidental, or consequential damages resulting from your use of the Services or Products.
10. Governing Law
These Terms are governed by the laws of Florida and the United States of America. Any disputes shall be resolved in the courts of 17th Judicial Circuit.
11. Changes to These Terms
We may update these Terms at any time. Continued use of the Services after changes constitutes acceptance of the updated Terms.
12. Contact Information
If you have any questions, contact us at admin@familytherapyproviders.com.
Return Policy
Returns and Refunds Policy
Effective Date: January 1, 2025
At Partners in Change, we want you to be satisfied with your purchase. Our refund policy varies based on whether you purchased a service, subscription, digital product, or physical product. These policies do not apply to our therapy or coaching services offered in-person, via Telehealth, or other digital means. Therapy and Coaching services are governed by their own policies and should not be construed with the services or policies described here.
1. Refunds for Services & Subscriptions
• Subscription Fees: Monthly or annual subscription fees are non-refundable except as required by law.
• Cancellation: You may cancel your subscription at any time, but you will retain access until the end of the current billing period. No prorated refunds will be issued.
• Technical Issues: If a technical problem prevents access to the Services and we cannot resolve it within a reasonable time, you may be eligible for a refund.
2. Refunds for Digital Products (e.g., eBooks, Online Courses, Downloads)
• Due to the nature of digital products, all sales are final, and refunds are not provided once the product has been downloaded or accessed.
• If you are unable to access the digital product due to a technical error on our end, please contact us for assistance.
3. Refunds for Physical Products (e.g., Books, Journals, Wellness Kits)
We accept returns or exchanges on physical products under the following conditions:
Eligible Returns & Refunds:
• Damaged or Defective Items: If you receive a damaged or defective product, contact us within [X] days of receipt with a photo of the item. We will offer a replacement or full refund.
• Incorrect Item Received: If you received the wrong item, please contact us within [X] days, and we will send the correct item at no additional cost.
Non-Refundable Items:
• Items that have been used, altered, or damaged by the customer.
• Returns requested beyond 10 days from the delivery date.
• Final Sale items and gift cards are not eligible for refunds or exchanges.
4. How to Request a Refund or Return
To request a refund or return:
1. Contact us at admin@familytherapyproviders.com with your order number and reason for the request.
2. For approved physical product returns, we will provide a return shipping label if applicable.
3. Refunds (if approved) will be processed within 5 business days of receipt of the returned item and credited back to the original payment method.
5. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be posted on our website and effective immediately upon posting.
Effective Date: January 1, 2025
Family Therapy Providers, PA, DBA Partners in Change (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website [yourwebsite.com] (the “Website”).
By using our Website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Website.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
When you interact with our Website, we may collect personally identifiable information, such as:
• Name
• Email address
• Phone number
• Mailing address
• Payment information (if applicable)
• Any other information you voluntarily provide
b. Non-Personal Information
We may collect non-personal data, such as:
• Browser type and version
• Device information
• IP address
• Cookies and tracking technologies
• Pages visited and time spent on the Website
2. How We Use Your Information
We use the collected information for purposes including but not limited to:
• Providing and improving our Website and services
• Processing transactions (if applicable)
• Sending newsletters, promotions, or updates (you may opt out anytime)
• Responding to inquiries or customer service requests
• Analyzing trends and user behavior to enhance our Website
• Complying with legal obligations
3. How We Share Your Information
We do not sell or rent your personal information. However, we may share your information with:
• Service Providers: Third-party vendors who help operate our Website and services (e.g., hosting, payment processing, analytics).
• Legal Compliance: If required by law, we may disclose your information to comply with legal processes or protect our rights.
• Business Transfers: In the event of a merger, acquisition, or sale, your data may be transferred to a successor entity.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your browsing experience. You may disable cookies in your browser settings, but this may affect Website functionality.
5. Data Security
We implement security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
Depending on your location, you may have rights under applicable data protection laws, including:
• Accessing, correcting, or deleting your personal data
• Opting out of marketing communications
• Restricting or objecting to data processing
To exercise your rights, please contact us at [insert contact email].
7. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before sharing any information.
8. Children’s Privacy
Our Website is not intended for children under 13. We do not knowingly collect information from children. If you believe we have, please contact us for removal.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Partners in Change
1830 N Pine Island Road, Plantation, FL 33322
admin@familytherapyproviders.com
954-530-1498
Privacy Policy